Privacy Policy

Date Modified: 1 November 2026

Welcome to Infodesk Zambia (https://infodeskzambia.com).

Your privacy is important to us. This Privacy Policy explains how Infodesk Zambia collects, uses, stores and protects information when you visit or interact with our website. By using our website, you agree to the practices described in this policy.

1. Information We Collect

Infodesk Zambia may collect different types of information depending on how you interact with our website.

A. Personal Information

We may collect personal information that you voluntarily provide, including:

Your name.
Your email address.
Information submitted through contact forms.
Messages, feedback or enquiries sent to us.
Any other information you voluntarily provide.

You are not required to provide personal information simply to browse our website.

B. Automatically Collected Information

When you visit Infodesk Zambia, certain information may automatically be collected, including:

Your IP address.
Browser type and version.
Device information.
Operating system.
Pages visited.
Date and time of visits.
Referring websites.
General browsing activity.

This information helps us understand how visitors use our website and improve their experience.

2. How We Use Your Information

We may use collected information to:

Operate and maintain our website.
Respond to enquiries, questions and feedback.
Improve our articles, services and website experience.
Understand visitor behaviour and website traffic.
Monitor website performance.
Prevent spam, fraud and unauthorised activities.
Display relevant advertisements.
Comply with applicable legal requirements.

We do not intentionally collect more personal information than is reasonably necessary for these purposes.

3. Cookies and Tracking Technologies

Infodesk Zambia may use cookies and similar technologies to improve website functionality and understand how visitors interact with our content.

Cookies may help us:

Remember visitor preferences.
Improve website performance.
Understand website traffic.
Support advertising services.
Analyse how visitors navigate our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

4. Third-Party Services and Advertising

Infodesk Zambia may use third-party services to support website operations, analytics and advertising.

These services may include:

Google Analytics or similar analytics platforms.
Google AdSense or other advertising networks.
Website hosting providers.
Spam protection and security services.
Social media platforms and embedded content providers.

These third parties may collect information through cookies, tracking technologies or other methods in accordance with their own privacy policies. For more information, you should review the privacy policies of the relevant third-party providers. Where applicable, advertising partners may use cookies to display advertisements based on previous visits to this or other websites. You may be able to manage personalised advertising through the relevant advertising provider’s settings.

5. How We Share Information

Infodesk Zambia does not sell visitors’ personal information.

We may share limited information with:

Service providers who help operate our website.
Analytics and advertising partners.
Security providers when necessary to protect the website.
Relevant authorities where disclosure is required by law.

We only share information where reasonably necessary for legitimate website operations, legal compliance or other purposes described in this policy.

6. Data Security

We take reasonable measures to protect information collected through our website against unauthorised access, misuse, loss or disclosure. However, no website or internet transmission can be guaranteed to be completely secure. Visitors should avoid submitting sensitive personal information through ordinary website contact forms or unsecured communication channels.

7. External Links

Our articles and pages may contain links to external websites, organisations, services and resources. Infodesk Zambia does not control these external websites and is not responsible for their content, privacy practices or security. We encourage visitors to review the privacy policies of external websites before sharing personal information with them.

8. Children’s Privacy

Infodesk Zambia is intended for a general audience. We do not knowingly collect personal information from children without appropriate authorisation where required by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

9. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information where legally permitted.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Raise a complaint with the relevant data protection authority.

To exercise an applicable privacy right, contact us using the email address below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website operations, technology, legal requirements or services. Any changes will be published on this page with an updated effective date. We encourage visitors to review this page periodically.